Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at [email protected] with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
Stories Celebrating Group Work: It’s Not Always Easy to Sit on Your Mouth celebrates the 25th anniversary of the esteemed journal Social Work with Groups with a collection of 21 narratives from group work practitioners and educators. These highly personal stories from a range of social workers-young and old, “famous”� and not so famous-reflect each author’s development and experience, serving as both instruction and inspiration for practitioners and educators. This unique collection-by turns humorous, moving, profound, and down-to-earth-gets to the heart of what it means to be a member of the social work community. Each chapter of Stories Celebrating Group Work draws on its contributor’s area of expertise and interest in a specific topic, chronicling the development of the author’s understanding, appreciation, and skill. Authors address the everyday concerns of social work professionals, such as maximizing mutual aid, promoting positive norms, maintaining authority in group work, managing conflict, dealing with taboo subjects, building a group work culture in a human services organization, working with a co-leader, tapping the strengths of group members, and addressing social change. The individual stories of working with men, women, and children suffering through abuse, homelessness, addiction, and teenage pregnancy, in places as diverse as East Harlem, Maine, Canada, Nebraska, Long Island, Haiti, Uruguay, help form a collegial spirit as group workers gain insight from the theory and practice of those who went before. The personal stories you’ll find in Stories Celebrating Group Work include: “How I Became a Social Worker”� “The Power of Group Work with Kids”� “How the Relational Model of Group Work Developed”� “My Love Affair with Stages of Group Development”� “But I Want to Do a Real Group”� “Racial Difference and Human Commonality: The Worker-Client Relationship”� and many more! Stories Celebrating Group Work: It’s Not Always Easy to Sit on Your Mouth is a one-of-a-kind collection of stories, at once entertaining and educational. It’s an essential read for beginning and seasoned human services practitioners, and educators involved with, or interested in, working with groups.Additional ISBNs0789017466, 0789017474, 0203049187, 9780789017468, 9780789017475, 9780203049181, 1283840480, 1136404627, 1136404481, 1136404554, 9781283840484, 9781136404627, 9781136404481, 9781136404559Stories Celebrating Group Work: It’s Not Always Easy to Sit on Your Mouth 1st Edition is written by Roselle Kurland; Andrew Malekoff and published by Routledge. ISBNs for Stories Celebrating Group Work are 9781136404559, 1136404554 and the print ISBNs are 9780789017468, 0789017466. Additional ISBNs include 0789017466, 0789017474, 0203049187, 9780789017468, 9780789017475, 9780203049181, 1283840480, 1136404627, 1136404481, 1136404554, 9781283840484, 9781136404627, 9781136404481, 9781136404559.