Contemporary Club Management 3rd Edition by American Hotel ebook
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Contemporary Club Management 3rd Edition by American Hotel
by Joe Perdue (Author), Jason Koenigsfeld (Author), American Hotel & Motel Association (Author)
ISBN-13: 9780866124089
ISBN-10: 086612408X
Contemporary Club Management , Third Edition, continues to be a product of the
partnership between club industry professionals and hospitality educators. The
Club Managers Association of America?s certification program for club managers
guides the development of the book; CMAA?s core club management competencies
serve as the foundation for chapter content. The third edition reflects CMAA?s
realignment of its club manager competencies with the addition of Interpersonal
Skills as the tenth competency and the change of the Management competency
to a more comprehensive Leadership competency. In keeping with this realignment,
a new chapter on communication has been added to this edition, as well as
a new chapter on club facilities management, which addresses another of the ten
competency areas. All of the other chapters, covering areas such as general club
management, marketing, human resources, club operations, and club sports, have
been carefully updated and revised.
The authors who contributed to this book were chosen for their proven experience
in hospitality education and the club industry. The overriding goal of Contemporary
Club Management is to provide both club managers and students of club
management with a thorough overview of the competencies needed for success in
the club environment. The text explores the unique aspects of club management
and outlines what it takes to be successful as a leader in the club industry. Managing
a private club requires knowledge, skills, flexibility, vision, diplomacy, stamina,
empathy, patience, integrity, common sense, uncommon energy, and?above
all?a never-ending dedication to provide extraordinary service to club members
each and every day. The hope of everyone who worked on the third edition of Contemporary
Club Management is that readers will find much that will inform, challenge,
and inspire them in its pages.
Acknowledgments
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