Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at [email protected] with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
The guide focuses on equipment for seating, continence, personal care and assisted moving and handling, it argues for wider application of the recommended approach, which should also be supported by manufacturers and information providers.
Based on real-life experiences and written in an accessible style with illustrations and flow-charts.’ -The Assistive Technology (AT) Forum News Bulletin ‘This text provides a useful guide and resource on assistive devices. It could act as a reference point for a wide range of health professionals working with people with disabilities. It would be an excellent book as a resource for users.’ – Physiotherapy Journal ‘This publication offers an in-depth perspective on choosing equipment for people with disabilities. Its value to therapists will be high and it should prove a useful guide on the shelf of any department involved in ‘choosing assistive devices’.’ – British Journal of Occupational Therapy ‘I found this book to be a welcome addition to my resource file, and I would advise my students and newly-qualified therapists to work through each topic as a basis for any decision-making. The process explained in the guide can be used as a justification for purchasing items of equipment (which may be expensive or outside the usual remit) helping with budget planning and decision making. I enjoyed reading this practical guide, and have started using it in my practice.’ -Therapy Weekly ‘The examples used throughout the book are very easy to understand and realistic. Each chapter has a clear introduction and makes good use of the key point section at then end. The text is backed up throughout with key references from other books and websites. It also advises the reader where else to go to get further information.very informative and would urge professionals, users and carers who use or work with assistive devices to have a copy on hand.’ – Learning Disability Practice Bringing together information about the needs of people with disabilities and the equipment available for them, this accessible guide shows how the two can be brought together to provide an effective match of person and product. The authors have reviewed the available evidence that informs choice of the most appropriate assistive device to meet individual need. This much-needed guide sets out the many issues involved in choices about equipment, including availability, carers’ requirements, possible funding and importantly the users’ physical and intellectual capacity, opinions and lifestyle. Using an evidence-based approach they provide step-by-step guidance for therapists, family or professional carers and users in the selection of assistive devices. Drawing throughout on their own extensive professional experience, the authors present the information needed to make appropriate decisions about seating, toileting, handling and bathing devices, with illustrations and a useful list of resources. Their simple and practical guidelines will allow professionals and carers to improve quality of life for those with disabilities, and can help users of equipment themselves take a more proactive role in choosing assistive devices.Choosing Assistive Devices: A Guide for Users and Professionals is written by Sally Gore; D Lindsay Mc Lellan; Helen Pain and published by Jessica Kingsley Publishers. ISBNs for Choosing Assistive Devices are 9781846426476, 1846426472 and the print ISBNs are 9781853029851, 1853029858.
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